Lodging Partner Associate (Hungarian)

Prague – The Czech Republic

Here at Expedia Group, we are in the business of building memories. Our mission is to power global travel for everyone, everywhere and our Lodging Partner Associates are key to making this a reality. If you’d like to impact the lives of millions of people in a meaningful way then let's talk!

Expedia Group is currently looking for a motivated individual with an obsession for customer satisfaction to join our Market Operations contact center team as a Lodging Partner Associate.

In this position, you will focus on providing inbound and outbound support to our hotel and property partners, helping them to attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support

experience. Alongside displaying dedication and compassion when dealing with partners and travelers, you will also work closely with other departments to ensure the best resolution, first time.

What you will do:

• Promote excellent partner relations by providing accurate responses with a positive attitude and service behavior
• Respond to inquiries or requests regarding inventory management, data entry and training
• Call partners to resolve current and future issues (questions, changes, etc.)
• Provide supplier self-service support and maintenance
• Flexibly adhere to defined procedures, standards and performance expectations

• Proficient in English and Hungarian language skills
• Experience in a customer service oriented industry (hotel or travel industry experience is a plus)
• Computer literate: You're comfortable with the internet, computer usage and web-based application skills
• Experience with Microsoft Office products and various call center support programs

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while

facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and

Expedia Cruises™. © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia

Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

New Partner Associate – Swedish

Madrid – Spain

Are you a driven sales person, a real ‘hunter’, looking to make an impact at a ground-breaking tech company, powered by the world’s largest online travel platform? This is an exciting opportunity to be part of our brand new "New Partner Team" being set up in our Madrid office.

The Associate’s primary responsibility is to assist in the set up and onboarding of conventional lodging properties within their assigned territory. You will help them maximize the production potential from their participation in the Expedia marketplace by smartly leveraging the power of Expedia Group’s unique data insights. Calling leads and educating Expedia’s UVP to potential properties who have not worked with us will be the primary activity of this role.

This role is central to our account management mission of delivering exceptional travel experiences by bringing the power of the platform to life for our partners, both current and new. This team ensures that our global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach our full breadth of global traveler demand.

What you will do:

• Execute on high value conventional lodging leads from fresh leads and untouched opportunities within target markets as assigned by the distribution engine
• Build the portfolio of hotel partners by introducing prospective partners to Expedia and facilitate their onboarding process
• Educate partners on how to offer competitive hotel products (content, rates and availability) to be consistently optimized on the Expedia sites
• Advise partners on additional lodging rates and availability information regarding high demand and compression periods
• Employ active listening during conversations with potential partners to adapt responses to local market conditions and partner needs
• Share best practices within the team in order to achieve overall team targets
• Continuously promote and develop hotel partners’ high engagement with Expedia’s full suite
• Unique market insights (partner reports, competitive data, key performance drivers)
• Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
• Marketing and merchandising opportunities
• Specialized brands (e.g. Hotwire, Media Solutions) potential opportunitiesSelf-service tools (Expedia Partner Central)
• Once property is live on our sites, carry out follow-up calls with new partners to answer questions and help maximize partners potential

Who you are:

• Bachelor’s degree in a related field or equivalent professional experience
• 1-2 years’ relevant work experience, commercial experience is a plus
• At least 90% of time will be executing on leads with <10% travel (market visits or industry events)
• Proficiency in Swedish and English
• Knowledge of Spanish is a plus
• Drive for Results
• High impact personality, intellectual agility, compassion in relationship, phenomenal teammate
• Hungry, driven, motivated, willing to take action and results-focused
• Organization and time management skills, rigor, attention to details
• Persistence when facing challenging situations
• Ability to multi-task effectively and be able to change gears quickly without skipping a beat
• Demonstrates ability to prioritize work and be laser-focused on achieving critical targets, goals and/or strategic objectives set by TPG leadership team
• Relationship builder; earns the confidence of others; Bridges and sustains solid partnerships based on mutual support through a reciprocal style
• Appetite for innovative technology, fast-changing business environment, data driven decision-making,
• Demonstrates problem solving skills, Ability to select and present insights, including performance, market and competitor analysis and to implement action plans based on the data
• Presents ideas and directives clearly and persuasively, Ability to optimally communicate to various levels and through a variety of communication channels, Ability to handle objection over phone and cold calling, Open to feedback through shadowing and lab process for continuous improvement
• Able to work independently as well as be a strong team worker, ensuring the whole team wins, Help other team members acquire skills or achieve targets/goals

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while

facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and

Expedia Cruises™. © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Partner Success Associate – German Speaking

Prague – The Czech Republic

The Partner Success Associate’s primary responsibility is to ensure that Expedia Group’s hotels, and all accommodations types in our high demand EMEA flywheel markets have great rates and room types available for the Expedia travelers at all times.

In doing so, Partner Success Associates will also continuously work with Expedia Group’s hotel and accommodation partners to help them improve their end-to-end competitive position taking the most from their participation in the Expedia marketplace. You will work as part of a team, with the primary goal of improving the conversion rate for our high-demand markets.

You will closely work in collaboration with other co-located account management teams to ensure the right and competitive conditions across high demand markets and ultimately provide the best product on EG shelves for our loyal customers.

What you will do:

This is a predominantly phone-based role and you will be reaching out to a portfolio of existing accommodation partners each day. You will closely work with these hotel partners to:

• Optimize rate and availability competitiveness on the Expedia sites to increase customer conversion
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
• Work side by side with other account management teams to secure an aligned and effective level of competitiveness across high demanded EMEA markets
• Educate hotel partners on the self-service features available on Expedia Partner Central to make them independent in managing all the core aspects of our marketplace and make the mutual business more sustainable over the partners’ lifecycle
• Re-establish core fundamentals to re-engage with dormant hotel partners
• Support demand generation

• Passionate and enthusiastic about the travel industry and enjoy talking to hotel and accommodation partners throughout the day
• Proficiency in the German language.
• Knowledge of another European language is a strong plus.
• High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate
• Growth mindset: hungry, determined, motivated, willing to take action, results-focused and strong agility to move quickly across different priorities, projects and multi-team relationships
• Strong organization and time management skills, rigor, attention to detail
• Proven follow-up/persistence when facing challenging situations

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and

Expedia Cruises™. © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to

individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The officialwebsite to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Partner Success Associate – Nordics

Prague – The Czech Republic

Here at Expedia, our mission is to power global travel for everyone, everywhere. We're looking for a Partner Success Associate to help us make this a reality!

The Partner Success Associate's primary responsibility is to ensure that Expedia Group’s hotel and property product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base.

In doing so, Partner Success Associate will also continuously work with Expedia Group’s hotel and property partners to help them improve the marketing and distribution potential from their participation in the Expedia marketplace.

This role is the foundation on which the Market Management team is based. The team ensure that the Expedia Group brands’ global customers always find the most suitable property for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.

What you will do:

By providing and analyzing data specific to their market, Market Associates will work closely with hotel partners to:

• Optimize content, rate and availability competitiveness on the Expedia sites to increase customer conversion
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
• Secure promotional offers to support the brands’ merchandising and marketing efforts
• Educate hotel partners on the self-service features available on Expedia Partner Central
• Support Expedia’s business development efforts through smooth onboarding of new hotel partners
• Re-establish relationships with dormant hotel partners
• Support demand generation
• Support research to identify properties not currently listed on the Expedia marketplace

• Bachelor’s degree in a related field or equivalent professional experience
• 1-2 years of relevant experience
• Drive for results
• High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate
• Hungry, determined, motivated, willing to take action and results-focused
• Organization and time management skills, rigor, attention to details
• Proven follow-up/persistence when facing challenging situations
• Ability to multi-task effectively and be able to change gears quickly without skipping a beat
• Relationship Management
• Relationship builder; earns the confidence of others
• Bridges and sustains solid partnerships based on mutual support through a collaborative style
• Solution Alignment
• Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by LPS leadership team
• Appetite for innovative technology, fast-changing business environment, data driven decision making
• Written & Spoken Communication, Listening and Influencing skills:
• Proficiency in English and Swedish (or Norwegian) languages
• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
• Ability to effectively communicate to various levels and through a variety of communication channels
• Build & Maintain Teams
• Able to work independently as well as be a strong team worker, ensuring the whole team wins

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while

facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and

Expedia Cruises™. © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Market Associate, CHAMP (Hungarian)

Prague – The Czech Republic

The Market Associate’s primary responsibility is to ensure that Expedia Group’s hotel and property product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base.

In doing so, Market Associates will also continuously work with Expedia Group’s hotel and property partners to help them improve the marketing and distribution potential from their participation in the Expedia marketplace.

This role is the foundation on which the Market Management team is based. The team ensure that the Expedia Group brands’ global customers always find the most suitable property for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.

What you will do:

By providing and analyzing data specific to their market, Market Associates will work closely with hotel partners to:

• Optimize content, rate and availability competitiveness on the Expedia sites to increase customer conversion
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
• Secure promotional offers to support the brands’ merchandising and marketing efforts
• Educate hotel partners on the self-service features available on Expedia Partner Central
• Re-establish relationships with dormant hotel partners
• Support demand generation

• Bachelor’s degree in a related field or equivalent professional experience
• 0-2 years of experience
• Drive for results
• High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate
• Hungry, determined, motivated, willing to take action and results-focused
• Organization and time management skills, rigor, attention to details
• Proven follow-up/persistence when facing challenging situations
• Ability to multi-task effectively and be able to change gears quickly without skipping a beat
• Relationship management
• Relationship builder; earns the confidence of others;
• Bridges and sustains solid partnerships based on mutual support through a collaborative style
• Solution Alignment
• Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by LPS leadership team
• Appetite for innovative technology, fast-changing business environment, data driven decision making
• Written & Spoken Communication, Listening and Influencing skills:
• Proficiency in Hungarian and English Language
• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
• Ability to effectively communicate to various levels and through a variety of communication channels
• Build & Maintain Teams
• Able to work independently as well as be a strong team worker, ensuring the whole team win

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and

Expedia Cruises™. © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to

individuals to whom we have not made prior contact. Our email domain is @expediagroup.com
The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.