A Technical Support Specialist will, as part of the Technical Support team, work in close cooperation with the Developer, Customer Service, and other cross functional teams to solve technological problems and help ensure customer satisfaction with our specialized instrumentation and systems.

ROLES AND RESPONSIBILITIES

• Understand the technological toolset and apply it to solve problems in the biotechnology field
• Investigate technical issues and help find appropriate solutions
• Install, service and support our systems, software and products remotely and on-site
• Test, validate and qualify our products before they are shipped to our customers
• Troubleshoot computer, electronics and mechanical equipment
• Train our customers on our systems, software and products
• Approach assigned duties with a sense of ownership and dedication

REQUIREMENTS

• A degree in computer science, mechanical engineering or a comparable field of study
• Effective communication in spoken and written English
• Strong analytical and problem-solving skills
• Ability to learn quickly and work in a fast-paced, demanding, and rewarding environment
• Willingness and ability to travel across Europe

PREFERENCES

• Valid driving license
• German, or other spoken languages

For application, please send CV to: job@ctlsoftware.eu

About the mother company: www.immunospot.com